When you
do business with us:
• We will use all our efforts and resources
to deliver your order on time, to specification and on budget
• We will be flexible and responsive
in accommodating any change in your requirements within the
spirit of our original contract
• We will ensure that any alterations
you introduce are a matter of record and will let you know
about any material impact those changes involve
• If we need to change
any aspect of the contract, we will let you know in writing
• We will record anything we think might
benefit your business; including schedule alteration, price
reduction, design or delivery improvements
• We will encourage all staff involved
in delivering your contract to find out at first hand how
our service can be improved for your business. Understanding
all aspects of your business and your needs will be a priority
• We will gather and encourage feedback
on our service by recording your comments, noting complaints
and will survey all customers annually. We are committed to
using feedback to improve our service
• We will distinguish our service by
ensuring that when they do business with us our customers
will feel - Confident, Valued and Special
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